Price and Delivery Policy
Effective Date: 01/09/2023
At Mitras3D, we strive to provide competitive pricing and reliable delivery services for our 3D printing products. This Price and Delivery Policy outlines our practices and guidelines regarding pricing, shipping, and delivery.
1. Pricing:
- a. Product Pricing: The prices for our 3D printing products are displayed on our website and are subject to change without prior notice. The prices listed do not include applicable taxes, shipping fees, or any other additional charges unless stated otherwise.
- b. Currency: All prices are stated in the currency specified on our website. If you are making a purchase from a different country, currency conversion rates may apply based on your payment method or financial institution.
2. Payment:
- a. Payment Methods: We accept various payment methods, which will be specified on our website. You are responsible for providing accurate and complete payment information. We reserve the right to decline or cancel any order if the payment is not authorized or if we suspect fraudulent activity.
- b. Taxes: You are responsible for any applicable taxes, duties, or customs fees imposed by your local jurisdiction. These additional charges, if any, will be added to your total order amount during the checkout process.
3. Order Processing:
- a. Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase. Please review the information carefully and contact us promptly if you notice any errors or discrepancies.
- b. Order Fulfillment: We will make reasonable efforts to fulfill and deliver your order within the estimated timeframe specified on our website. However, please note that delivery times may vary depending on factors such as product availability, customization requirements, and shipping destination.
- c. Order Changes or Cancellations: Once an order is placed, changes or cancellations may not be possible or may be subject to additional charges. Please contact us immediately if you need to make any modifications to your order.
4. Shipping and Delivery:
- a. Shipping Methods: We offer various shipping methods, which will be specified on our website. The available options may vary based on the shipping destination and the size and weight of the product(s) ordered.
- b. Shipping Fees: Shipping fees will be calculated and added to your order total during the checkout process. The fees are based on factors such as the shipping method, destination, and the size and weight of the product(s) ordered.
- c. Delivery Timeframes: The estimated delivery timeframes provided on our website are for reference only and are not guaranteed. Actual delivery times may vary depending on factors such as product availability, customs procedures, and external shipping carriers. We are not responsible for any delays beyond our control.
5. Delivery Tracking:
For orders shipped with trackable shipping methods, we will provide you with a tracking number and instructions to track the delivery. You can use this information to monitor the progress of your shipment.
6. Delivery Address:
It is your responsibility to provide accurate and complete shipping information, including the delivery address and contact details. We are not liable for any delays or losses resulting from incorrect or incomplete shipping information provided by you.
7. Damaged or Lost Shipments:
If you receive a product that is damaged during shipping, please notify us immediately and provide unboxing video as a supporting evidence. We will work with you to resolve the issue promptly. In the case of lost shipments, we will initiate an investigation with the shipping carrier and take appropriate actions to resolve the matter.
8. Customer Support:
If you have any questions, concerns, or inquiries regarding pricing, shipping, or delivery of our products, please contact us. We will be happy to assist you.
Note: This Price and Delivery Policy is subject to change without prior notice. Please review the most recent version of the policy on our website or contact us for any updates.